Feedback
| License Details
[3.5] Frameworx 13.0 Metrics 13.0 Modification
ANYOBJECT (For)
- # Activations
- # Activations (2)
- # Activations Completed
- # Activations Completed by Committed Date
- # Activations Failed
- # Bill Processing Faults Resolved
- # Bills
- # Bills Issued
- # Bills Issued (2)
- # Bills Issued (3)
- # Bills Issued, by Delivery Type
- # Bills Paid Electronically
- # Bills Produced
- # Bills Produced (2)
- # Bills Produced (3)
- # Bills Requiring Adjustments Initiated by Customer
- # Bills Requiring Adjustments Initiated Internally
- # Bills Requiring Manual Intervention
- # Bills Sent Electronically
- # Bills with Error
- # Cases of Recovered Revenue
- # Customer Calls Abandoned
- # Customer Calls Inbound
- # Customer Contacts
- # Customer Contacts (2)
- # Customer Contacts About Billing
- # Customer Contacts About Billing per Bill
- # Customer Contacts About Re-reported Customer Incidents
- # Customer Contacts About Usability of Installed Service
- # Customer Contacts About Usability of Installed Service per Activation
- # Customer Contacts, by Contact Type
- # Customer Contacts, by Request Type
- # Customer Incidents Closed
- # Customer Incidents Resolved
- # Customer Payments
- # Customer Payments (2)
- # Customer Payments, by Payment Type
- # Customer Requests
- # Customer Requests (2)
- # Customer Requests (3)
- # Customer Requests (4)
- # Customer Requests (x1000)
- # Customer Requests (x1000) per Customer
- # Customer Requests Handled to Completion on First Call
- # Customer Transactions
- # Customers
- # Customers (2)
- # Customers (3)
- # Customers (4)
- # Customers Acquired
- # Customers at Start of Month
- # Customers at Start of Month (2)
- # Customers Included in Reconciliation
- # Customers Lost
- # Customers Misaligned
- # Customers with SLA
- # Data Records
- # Data Records Misaligned
- # Data Records Validated
- # Days from Bill Cycle Close to Bill Dispatch
- # Days per Billing Error
- # Days per Billing Error (2)
- # Days per Revenue Recovery Case
- # Days to Prepare Bills
- # Fulfillment Issues
- # Hours for All Billing Processing Faults to Resolution
- # Hours for All Bills, from Bill Cycle Close to Bill Dispatch
- # Hours for All Customer Payments, from Receipt to Posted in Billing
- # Hours for All Fulfillment Issues Resolved
- # Hours for All Installations Committed, Between Customer Required and Committed Dates
- # Hours for All Orders, from Activation to Bill Dispatch
- # Hours for All Orders, from Bill Dispatch to Cash Received
- # Hours for All Orders, from Ordering to Acceptance
- # Hours for All Orders, from Ordering to Activation
- # Hours for All Orders, from Ordering to Activation, by Process Type
- # Hours for All Pricing Changes, from Approval to Ready for Customer Sale
- # Hours for All Repair
- # Hours for All Repair and Maintenance
- # Hours for All Service Problem Resolutions, by Process Type
- # Hours per Bill Processing Fault Resolution
- # Hours per Bill, from Bill Cycle Close to Bill Dispatch
- # Hours per Customer Payment, from Receipt to Posted in Billing
- # Hours per Fulfillment Issue
- # Hours per Installation Committed, Between Customer Required and Committed Dates
- # Hours per Order, from Activation to Bill Dispatch
- # Hours per Order, from Bill Dispatch to Cash Received
- # Hours per Order, from Ordering to Acceptance
- # Hours per Order, from Ordering to Activation
- # Hours per Order, from Ordering to Activation, by Process Type
- # Hours per Pricing Change
- # Hours per Service Problem Resolution, by Process Type
- # Installations
- # Installations Committed
- # Minutes for All Actual Service Uptime
- # Minutes for All Contracted Service Uptime
- # Minutes for All Contracted Service Uptime (2)
- # Minutes for All Customer Incidents, from Reported to Resolved
- # Minutes for All Customer Request Handling
- # Minutes for All Customer Transactions to Information Posted
- # Minutes for All Problem Reports to Service Restoration
- # Minutes for All Service Outages
- # Minutes per Customer Incident Resolution, by Customer Type
- # Minutes per Customer Incident Resolution, by Severity Type
- # Minutes per Customer Transaction
- # Minutes per Service Problem Resolution
- # Months for All Revenue Recovery Cases
- # NOC FTEs Assigned to Problem Resolution
- # Orders
- # Orders (2)
- # Orders Accepted by Customer
- # Orders Accepted by Customer (2)
- # Orders Failed Within 28 Days
- # Orders Requiring Rework, from Ordering to Activation
- # Orders with Errors
- # Orders with Pending Error Fixes
- # Pre-paid Customers Erroneously Identified as Post-paid
- # Pricing Changes
- # Problem Reports
- # Problem Reports (2)
- # Problem Reports (3)
- # Problem Reports Actually Closed in Compliance with SLA
- # Problem Reports Closed
- # Problem Reports Closed (2)
- # Problem Reports Closed (3)
- # Problem Reports Closed, by Cause Type
- # Problem Reports Due to be Closed in Compliance with SLA
- # Problem Reports from Customers
- # Problem Reports per NOC FTE
- # Problem Reports Resolved by Committed Date
- # Problem Reports Resolved to Customer Satisfaction
- # Seconds for All Customer Call Waiting Time
- # Service Problems Resolved
- # Service Problems Resolved (2)
- # Settlement Reports
- # Settlement Reports Verified and Accepted
- # SLA Violations
- # SLA Violations per SLA
- # SLAs
- # Times Billing Suspense Files Recycled per Month
- # Times Billing Suspense Files Recycled per Month (2)
- # Users
- # XDRs
- # XDRs (2)
- # XDRs Falling into Suspense
- # XDRs for Billing
- # XDRs from Network
- # XDRs Recovered, Processed and Billed After Recycling
- $ Capex
- $ Collectable Debt Written Off
- $ Cost Leakage Detected and Not Recovered
- $ Cost Leakage Detected and Recovered
- $ Cost of Assurance
- $ Cost of Assurance per Service Problem Resolved
- $ Cost of Billing
- $ Cost of Billing Errors
- $ Cost of Billing per Bill
- $ Cost of Channel
- $ Cost of Collections
- $ Cost of Customer Management
- $ Cost of Customer Management per Customer Request
- $ Cost of Fulfillment
- $ Cost of Fulfillment (2)
- $ Cost of Fulfillment (3)
- $ Cost of Fulfillment per Installation
- $ Cost of Sales
- $ Cost of SLA Management
- $ Cost of Stranded and Unused Assets
- $ Operating Income
- $ Opex
- $ Revenue
- $ Revenue (2)
- $ Revenue (3)
- $ Revenue (4)
- $ Revenue (5)
- $ Revenue (6)
- $ Revenue Billed
- $ Revenue Collected
- $ Revenue for Services Newly Fulfilled
- $ Revenue Leakage Discovered and Recoverable
- $ Revenue Leakage Discovered and Recoverable (2)
- $ Revenue Overbilled
- $ Revenue Overbilled (2)
- $ Revenue Recoverable
- $ Revenue Recovered
- $ Revenue Recovered (2)
- $ Revenue Recovered and Recoverable
- $ Revenue Unbilled
- $ Revenue Unbilled and Underbilled
- $ Revenue, by Bearer Service and Application Type
- $ Revenue, by Channel Type
- $ Revenue, by Channel Type (2)
- $ Revenue, by Data Services
- $ Revenue, by Voice Services
- $ Value of Account Receivables
- $ Value of Billing Charges from Previous Billing Cycle
- $ Value of Bills
- $ Value of Bills Unpaid
- $ Value of Current Billing Charges
- $ Value of Future Infrastructure Build
- $ Value of Sales per Day
- % Activations Failed
- % Assurance Time for Repair
- % Bills Adjusted
- % Bills Adjusted Internally
- % Bills Delivered, by Delivery Type
- % Bills Inaccurate
- % Bills Issued Electronically
- % Bills Requiring Manual Intervention
- % Collectable Debt Written Off, of Revenue Collected
- % Cost Detected and Not Recovered, of Revenue
- % Cost of Assurance, of Opex
- % Cost of Assurance, of Revenue
- % Cost of Billing Errors, of Revenue Billed
- % Cost of Billing, of Revenue Billed
- % Cost of Collections, of Revenue Billed
- % Cost of Customer Management, of Opex
- % Cost of Customer Management, of Revenue
- % Cost of Fulfillment, of New Revenue
- % Cost of Fulfillment, of Opex
- % Cost of Future Infrastructure Build, of Revenue
- % Cost of Sales, of Revenue
- % Cost of SLA Management, of Revenue
- % Cost of Stranded and Unused Assets, of Revenue
- % Cost Recovered, of Revenue
- % Customer Calls Abandoned
- % Customer Contacts Received, by Channel Type
- % Customer Incidents Reported More than Once
- % Customer Payments Received Electronically
- % Customer Payments, by Payment Type
- % Customer Requests Received, by Request Type
- % Customers Acquired
- % Customers Lost
- % Customers Misaligned
- % Customers Reconciled
- % Customers Who Are Detractors (Relational)
- % Customers Who Are Detractors (Transactional)
- % Customers Who Are Promoters (Relational)
- % Customers Who Are Promoters (Transactional)
- % Customers with SLA
- % Data Records Misaligned
- % Data Records Validated
- % Opex, of Capex
- % Opex, of Revenue
- % Orders Delivered by Committed Date
- % Orders Failed With 28 Days
- % Orders Pending Error Fix
- % Orders Requiring Rework
- % Orders Requiring Rework, by Cause Type
- % Pre-paid Customers Erroneously Identified as Post-paid
- % Problem Reports from Customers
- % Problem Reports Resolved by Due Date
- % Problem Reports Resolved Within SLA Time Requirements
- % Problem Reports, by Cause Type
- % Revenue Overbilled
- % Revenue Recoverable
- % Revenue Recovered
- % Revenue Recovered and Recoverable
- % Revenue Unbilled
- % Revenue, by Bearer Service and Application Type
- % Revenue, by Channel Type
- % Revenue, by Data Services
- % Revenue, by Voice Services
- % Revenue, of Operating Cost, by Channel Type
- % Settlement Reports Accepted
- % Value of Billing Charges from Previous Cycle
- % Value of Bills Unpaid
- % XDRs Falling into Suspense
- % XDRs for Billing
- % XDRs Successfully Recovered and Billed After Recycling
- A-CE
- A-OE
- Average Handle Time
- Average Hold Time
- Average Revenue per User (ARPU)
- B-CE
- B-OE
- CM-CE
- CM-OE
- Customer Experience
- Days Sales Outstanding (DSO)
- F-CE
- First Call Resolution (FCR)
- F-OE
- G-RM
- Mean Time Between Failures (MTBF)
- Mean Time to Repair (MTTR)
- Net Promoter Score, Relational (NPS-R)
- Net Promoter Score, Relational (NPS-R) (2)
- Net Promoter Score, Transactional (NPS-T)
- Net Promoter Score, Transactional (NPS-T) (2)
- One
- O-OE
- Operational Efficiency
- Profitability
- Revenue and Margin
- Revenue System Size
- Revenue System Uptime
- Service Availability
This was created from the Frameworx 16.0 Model
Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 23:01