Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease operating cost
Capability: CRM.VAL
Last Used:
Long FxMetric ID: CM-OE-1a
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Cost Of Customer Management Process
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
revenue efficiency of customer management by assessing the cost of Service Offering customer management relative to Service Offering Operating Revenue
Alt-Cat1: Customer Experience
Alt-Cat2: Customer Management
Alt-Cat3: Unit Cost
Category: Business Metric
Measurand: capability.customer_management
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 187
Legacy Denominator Name: SO Revenue
Legacy Factor:
Legacy FxMetric ID: 34
Legacy Numerator FxMetric ID: 204
Legacy Numerator Name: Total cost of SO Customer Management
Legacy Prose Ratio: 204: Total cost of SO Customer Management / 187: SO Revenue
Total cost of SO Customer Management/ SO Revenue
This was created from the Frameworx 16.0 Model