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Frameworx Metric: % Cost of Customer Management, of Revenue

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease operating cost

Capability: CRM.VAL

Last Used:

Long FxMetric ID: CM-OE-1a

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Cost Of Customer Management Process

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

revenue efficiency of customer management by assessing the cost of Service Offering customer management relative to Service Offering Operating Revenue

Alt-Cat1: Customer Experience

Alt-Cat2: Customer Management

Alt-Cat3: Unit Cost

Category: Business Metric

Measurand: capability.customer_management

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 187

Legacy Denominator Name: SO Revenue

Legacy Factor:

Legacy FxMetric ID: 34

Legacy Numerator FxMetric ID: 204

Legacy Numerator Name: Total cost of SO Customer Management

Legacy Prose Ratio: 204: Total cost of SO Customer Management / 187: SO Revenue

Total cost of SO Customer Management/ SO Revenue

Business Metric % Cost of Customer Management, of Revenue

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:54