Frameworx Metric: # Hours for All Service Problem Resolutions, by Process Type

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver:

Capability: ASR

Last Used:

Long FxMetric ID:

Reporting Detail:

Accuracy:

FxMetric UUID:

Responsibility: BMS

Capture Period:

Legacy Name: Time to resolve SO service problems by process block (Meta Blocks 1-4).

Metric Special Name:

Metric Value Type: Distribution

Preferred:

Metric Type: Direct

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Hour

Alt-Cat1:

Alt-Cat2:

Alt-Cat3:

Category: Measure

Measurand: artifact.service_problem

Metric Level:

Metric State: Active

Metric Topic:

Meta Blocks 1-4

Legacy Denominator FxMetric ID:

Legacy Denominator Name:

Legacy Factor: INCL: Aggregate elapsed time for Meta Process Block for this SO. Seperated by Detail above; EXCL: Meta Process Block 5 (Customer Retention Management)

Legacy FxMetric ID: 200

Legacy Numerator FxMetric ID:

Legacy Numerator Name:

Legacy Prose Ratio:

Measure # Hours for All Service Problem Resolutions, by Process Type

Appears on these diagrams:

• # Hours per Service Problem Resolution, by Process Type

Frameworx Metrics (numerator for)

• # Hours per Service Problem Resolution, by Process Type

Issues

• Metrics 13.0 Modification

Frameworx Domains

• Resource Domain
• Service Domain