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Frameworx Metric: % Activations Failed

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost

Capability: FUL

Last Used:

Long FxMetric ID: F-CE-4

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: % Of Service Activation Failures

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

customer experience of effectiveness in fulfilling an order by assessing the number of installations that fail due to technical issues relative to overall number of installations

Alt-Cat1: Customer Experience

Alt-Cat2: Fulfillment

Alt-Cat3: Reliability

Category: Business Metric

Measurand: occurrence.activation

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 224

Legacy Denominator Name: Total number of complete service activations or deliveries

Legacy Factor:

Legacy FxMetric ID: 41

Legacy Numerator FxMetric ID: 152

Legacy Numerator Name: Closed or completed service activations or deliveries that failed, Re-opened service activations or deliveries (e.g. as a result of customer complaint that service not functioning),and Problem Reports with service activation or delivery failure reason co

Legacy Prose Ratio: 152: Closed or completed service activations or deliveries that failed, Re-opened service activations or deliveries (e.g. as a result of customer complaint that service not functioning),and Problem Reports with service activation or delivery failure reas

Number of service activations or deliveries that fail as a result of technical issues/total number of service activations or deliveries

Business Metric % Activations Failed

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:53