Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost
Capability: FUL
Last Used:
Long FxMetric ID: F-CE-4
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: % Of Service Activation Failures
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
customer experience of effectiveness in fulfilling an order by assessing the number of installations that fail due to technical issues relative to overall number of installations
Alt-Cat1: Customer Experience
Alt-Cat2: Fulfillment
Alt-Cat3: Reliability
Category: Business Metric
Measurand: occurrence.activation
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 224
Legacy Denominator Name: Total number of complete service activations or deliveries
Legacy Factor:
Legacy FxMetric ID: 41
Legacy Numerator FxMetric ID: 152
Legacy Numerator Name: Closed or completed service activations or deliveries that failed, Re-opened service activations or deliveries (e.g. as a result of customer complaint that service not functioning),and Problem Reports with service activation or delivery failure reason co
Legacy Prose Ratio: 152: Closed or completed service activations or deliveries that failed, Re-opened service activations or deliveries (e.g. as a result of customer complaint that service not functioning),and Problem Reports with service activation or delivery failure reas
Number of service activations or deliveries that fail as a result of technical issues/total number of service activations or deliveries
This was created from the Frameworx 16.0 Model