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Frameworx Metric: # Customer Contacts About Billing per Bill

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease excessive contacts -> increase customer satisfaction; decrease excessive contacts -> decrease operating cost

Capability: BIL

Last Used:

Long FxMetric ID: B-CE-4e

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: % Billing Contacts

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

customer perception of the accuracy and readability of bills issued

Alt-Cat1: Customer Experience

Alt-Cat2: Billing

Alt-Cat3: Reliability

Category: Business Metric

Measurand: occurrence.customer_contact, artifact.bill

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 217

Legacy Denominator Name: Total number of bills issued

Legacy Factor:

Legacy FxMetric ID: 84

Legacy Numerator FxMetric ID: 212

Legacy Numerator Name: Total number of customer initiated billing related contacts

Legacy Prose Ratio: 212: Total number of customer initiated billing related contacts / 217: Total number of bills issued

Number of customer initiated billing related contacts / Total number of bills issued

Business Metric # Customer Contacts About Billing per Bill

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:52