Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost
Capability: REN
Last Used:
Long FxMetric ID: A-CE-5
Reporting Detail:
Accuracy: 3
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Availability Of Service To Customer
Metric Special Name:
Metric Value Type:
Preferred: High
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
customer experience of service availability by assessing the actual time service is available to Customers by subtracting the Service Outage time from the Service contracted to be live for customers during period (such as provisioned Channels, trunks, etc). The Service Outage time is defined by the sum of outage time, including outages due to maintenance activities (OA&M) as well as faults. The result is given as a percentage by dividing the difference by the Total Contracted Service Time
Alt-Cat1: Customer Experience
Alt-Cat2: Assurance
Alt-Cat3: Availability
Category: Business Metric
Measurand: resource.customer_service
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 263
Legacy Denominator Name: Total time services are contracted to be live
Legacy Factor:
Legacy FxMetric ID: 62
Legacy Numerator FxMetric ID: 272
Legacy Numerator Name:
Legacy Prose Ratio: 272: / 263: Total time services are contracted to be live
(Total time services are contracted to be live - Total outage time) / Total time services are contracted to be live
This was created from the Frameworx 16.0 Model