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Frameworx Metric: Service Availability

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost

Capability: REN

Last Used:

Long FxMetric ID: A-CE-5

Reporting Detail:

Accuracy: 3

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Availability Of Service To Customer

Metric Special Name:

Metric Value Type:

Preferred: High

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

customer experience of service availability by assessing the actual time service is available to Customers by subtracting the Service Outage time from the Service contracted to be live for customers during period (such as provisioned Channels, trunks, etc). The Service Outage time is defined by the sum of outage time, including outages due to maintenance activities (OA&M) as well as faults. The result is given as a percentage by dividing the difference by the Total Contracted Service Time

Alt-Cat1: Customer Experience

Alt-Cat2: Assurance

Alt-Cat3: Availability

Category: Business Metric

Measurand: resource.customer_service

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 263

Legacy Denominator Name: Total time services are contracted to be live

Legacy Factor:

Legacy FxMetric ID: 62

Legacy Numerator FxMetric ID: 272

Legacy Numerator Name:

Legacy Prose Ratio: 272: / 263: Total time services are contracted to be live

(Total time services are contracted to be live - Total outage time) / Total time services are contracted to be live

Business Metric Service Availability

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:56