Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease waiting time -> increase customer satisfaction
Capability: EXP
Last Used:
Long FxMetric ID: B-CE-2a
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Mean Transaction Posting Time
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Minute
customer experience of timeliness of billing/rating information availability to the customers by determining the average duration from the end of an event to when it is available to the customer
Alt-Cat1: Customer Experience
Alt-Cat2: Billing
Alt-Cat3: Time
Category: Business Metric
Measurand: occurrence.customer_transaction
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 255
Legacy Denominator Name: Total number of transactions
Legacy Factor:
Legacy FxMetric ID: 79
Legacy Numerator FxMetric ID: 143
Legacy Numerator Name: Aggregate time from transaction to information available to customer
Legacy Prose Ratio: 143: Aggregate time from transaction to information available to customer / 255: Total number of transactions
Aggregate time from transaction to information available to customer/Total number of transactions
This was created from the Frameworx 16.0 Model