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Frameworx Metric: # Minutes per Customer Transaction

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease waiting time -> increase customer satisfaction

Capability: EXP

Last Used:

Long FxMetric ID: B-CE-2a

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Mean Transaction Posting Time

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Minute

customer experience of timeliness of billing/rating information availability to the customers by determining the average duration from the end of an event to when it is available to the customer

Alt-Cat1: Customer Experience

Alt-Cat2: Billing

Alt-Cat3: Time

Category: Business Metric

Measurand: occurrence.customer_transaction

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 255

Legacy Denominator Name: Total number of transactions

Legacy Factor:

Legacy FxMetric ID: 79

Legacy Numerator FxMetric ID: 143

Legacy Numerator Name: Aggregate time from transaction to information available to customer

Legacy Prose Ratio: 143: Aggregate time from transaction to information available to customer / 255: Total number of transactions

Aggregate time from transaction to information available to customer/Total number of transactions

Business Metric # Minutes per Customer Transaction

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is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:53