Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Metric: # Hours per Service Problem Resolution, by Process Type

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: increase productivity -> increase customer satisfaction; increase productivity -> decrease operating cost

Capability: ASR

Last Used:

Long FxMetric ID: A-OE-2b

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Mean Time To Resolve Service Problems

Metric Special Name:

Metric Value Type: Distribution

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Hour

time efficiency of the SLA process for the Service Offering, by assessing the average time to resolve Service Offering service problems. The measured duration extends from opening to closing Trouble Tickets for the Service Offering, relative to the total number of Trouble Tickets

Alt-Cat1: Operational Efficiency

Alt-Cat2: Assurance

Alt-Cat3: Time

Category: Business Metric

Measurand: artifact.service_problem

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 122

Legacy Denominator Name: Number of Service Problems closed within period

Legacy Factor:

Legacy FxMetric ID: 70

Legacy Numerator FxMetric ID: 200

Legacy Numerator Name: Time to resolve SO service problems by process block (Meta Blocks 1-4).

Legacy Prose Ratio: 200: Time to resolve SO service problems by process block (Meta Blocks 1-4). / 122: Number of Service Problems closed within period

Time to resolve SO Service Problems by process block (Meta Blocks 1-4)/Number of Service Problems closed within period

Business Metric # Hours per Service Problem Resolution, by Process Type

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

Issues

Frameworx Domains


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:53