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Frameworx Metric: # Customer Contacts About Usability of Installed Service per Activation

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease excessive contacts -> increase customer satisfaction; decrease excessive contacts -> decrease operating cost

Capability: EXP

Last Used:

Long FxMetric ID: F-CE-3

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: % Service Usability Queries

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

customer experience of usability in fulfilling an order by assessing the number of customer usability inquiries relative to overall number of installations

Alt-Cat1: Customer Experience

Alt-Cat2: Fulfillment

Alt-Cat3: Usability

Category: Business Metric

Measurand: occurrence.customer_contact, occurrence.activation

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 249

Legacy Denominator Name: Total number of service activations or deliveries

Legacy Factor:

Legacy FxMetric ID: 40

Legacy Numerator FxMetric ID: 170

Legacy Numerator Name: Number of customer contacts relating to usability of service that has been installed.

Legacy Prose Ratio: 170: Number of customer contacts relating to usability of service that has been installed. / 249: Total number of service activations or deliveries

Number of service usability inquiries / total number of service activations or deliveries

Business Metric # Customer Contacts About Usability of Installed Service per Activation

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:52