Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease excessive contacts -> increase customer satisfaction; decrease excessive contacts -> decrease operating cost
Capability: EXP
Last Used:
Long FxMetric ID: F-CE-3
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: % Service Usability Queries
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
customer experience of usability in fulfilling an order by assessing the number of customer usability inquiries relative to overall number of installations
Alt-Cat1: Customer Experience
Alt-Cat2: Fulfillment
Alt-Cat3: Usability
Category: Business Metric
Measurand: occurrence.customer_contact, occurrence.activation
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 249
Legacy Denominator Name: Total number of service activations or deliveries
Legacy Factor:
Legacy FxMetric ID: 40
Legacy Numerator FxMetric ID: 170
Legacy Numerator Name: Number of customer contacts relating to usability of service that has been installed.
Legacy Prose Ratio: 170: Number of customer contacts relating to usability of service that has been installed. / 249: Total number of service activations or deliveries
Number of service usability inquiries / total number of service activations or deliveries
This was created from the Frameworx 16.0 Model