Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease waiting time -> increase customer satisfaction
Capability: FUL
Last Used:
Long FxMetric ID: F-CE-2b
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Mean Time Difference Between Customer Requested Delivery Date and Planned Date
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Hour
customer experience of promptness in fulfilling an order by assessing the measured gap/duration between the Customer Required Date (CRD) and the Customer Committed Date (CCD)
Alt-Cat1: Customer Experience
Alt-Cat2: Fulfillment
Alt-Cat3: Time
Category: Business Metric
Measurand: occurrence.installation
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 240
Legacy Denominator Name: Total number of installation commitments
Legacy Factor:
Legacy FxMetric ID: 38
Legacy Numerator FxMetric ID: 194
Legacy Numerator Name: Sum of calendar time from Customer Required Date (CRD) to Customer Committed Date (CCD) for all installation commitments in period (where CCD is later than CRD).
Legacy Prose Ratio: 194: Sum of calendar time from Customer Required Date (CRD) to Customer Committed Date (CCD) for all installation commitments in period (where CCD is later than CRD). / 240: Total number of installation commitments
Sum of calendar time from Customer Required Date (CRD) to Customer Committed Date (CCD) for all installation commitments in the period / Total number of installation commitments in period
This was created from the Frameworx 16.0 Model