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Frameworx Metric: # Hours per Installation Committed, Between Customer Required and Committed Dates

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease waiting time -> increase customer satisfaction

Capability: FUL

Last Used:

Long FxMetric ID: F-CE-2b

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Mean Time Difference Between Customer Requested Delivery Date and Planned Date

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Hour

customer experience of promptness in fulfilling an order by assessing the measured gap/duration between the Customer Required Date (CRD) and the Customer Committed Date (CCD)

Alt-Cat1: Customer Experience

Alt-Cat2: Fulfillment

Alt-Cat3: Time

Category: Business Metric

Measurand: occurrence.installation

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 240

Legacy Denominator Name: Total number of installation commitments

Legacy Factor:

Legacy FxMetric ID: 38

Legacy Numerator FxMetric ID: 194

Legacy Numerator Name: Sum of calendar time from Customer Required Date (CRD) to Customer Committed Date (CCD) for all installation commitments in period (where CCD is later than CRD).

Legacy Prose Ratio: 194: Sum of calendar time from Customer Required Date (CRD) to Customer Committed Date (CCD) for all installation commitments in period (where CCD is later than CRD). / 240: Total number of installation commitments

Sum of calendar time from Customer Required Date (CRD) to Customer Committed Date (CCD) for all installation commitments in the period / Total number of installation commitments in period

Business Metric # Hours per Installation Committed, Between Customer Required and Committed Dates

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:53