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Frameworx Metric: # Hours per Order, from Ordering to Acceptance

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease waiting time -> increase customer satisfaction

Capability: FUL

Last Used:

Long FxMetric ID: F-CE-2a

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Mean Duration To Fulfill Service Order

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Hour

customer experience of promptness in fulfilling an order by comparing the aggregate time from order placement to customer acceptance to the total number of accepted customer orders. The measured duration extends from the point when the customer places a confirmed order to the point where the customer accepts that their order has been satisfactorily filled

Alt-Cat1: Customer Experience

Alt-Cat2: Fulfillment

Alt-Cat3: Time

Category: Business Metric

Measurand: artifact.order

Metric Level:

Metric State: Active

Metric Topic:

See the Counting Rules tab for more information on how Order Acceptance is counted to ensure consistency among participants

Legacy Denominator FxMetric ID: 165

Legacy Denominator Name: Number of completions accepted by the customer during the reporting period

Legacy Factor:

Legacy FxMetric ID: 37

Legacy Numerator FxMetric ID: 197

Legacy Numerator Name: Sum of time from order placement to customer acceptance for all orders.

Legacy Prose Ratio: 197: Sum of time from order placement to customer acceptance for all orders. / 165: Number of completions accepted by the customer during the reporting period

Overall time from order placement to customer acceptance / Total number of customer accepted orders

Business Metric # Hours per Order, from Ordering to Acceptance

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:53