Measure # Customer Contacts, by Request Type

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver:

Capability: CRM

Last Used:

Long FxMetric ID:

Reporting Detail:

Accuracy:

FxMetric UUID:

Responsibility: BMS

Capture Period:

Legacy Name: Number of customer contacts per Category

Metric Special Name:

Metric Value Type: Distribution

Preferred:

Metric Type: Direct

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Number

Alt-Cat1:

Alt-Cat2:

Alt-Cat3:

Category: Measure

Measurand: occurrence.customer_contact

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID:

Legacy Denominator Name:

Legacy Factor: INCL: Inbound contacts (such as phone, email, and web contacts). Billing includes all billing and payment inquiries. Inquiries about call plans should be included in the General category; EXCL: Outbound and store front contacts

Legacy FxMetric ID: 169

Legacy Numerator FxMetric ID:

Legacy Numerator Name:

Legacy Prose Ratio:

Measure # Customer Contacts, by Request Type

Frameworx Metric: # Customer Contacts, by Request Type

Measure # Customer Contacts, by Request Type

Appears on these diagrams:

Frameworx Metrics (numerator for)

Issues

Frameworx Domains