Frameworx Metric: $ Cost of Customer Management

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver:

Capability: CRM.VAL

Last Used:

Long FxMetric ID:

Reporting Detail:

Accuracy:

FxMetric UUID:

Responsibility: BMS

Capture Period:

Legacy Name: Total cost of SO Customer Management

Metric Special Name:

Metric Value Type:

Preferred:

Metric Type: Direct

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Currency

Alt-Cat1:

Alt-Cat2:

Alt-Cat3:

Category: Measure

Measurand: capability.customer_management

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID:

Legacy Denominator Name:

Legacy Factor: INCL: a) Labor (salary, taxes, benefits and outsourced labor); b) Other Allocated (Building, Power, IT,...); c) The cost of maintaining the systems used by this process area, but not the cost of developing the systems; d) Annual product license or suppor

Legacy FxMetric ID: 204

Legacy Numerator FxMetric ID:

Legacy Numerator Name:

Legacy Prose Ratio:

Measure $ Cost of Customer Management

Appears on these diagrams:

• $ Cost of Customer Management per Customer Request
• % Cost of Customer Management, of Opex
• % Cost of Customer Management, of Revenue

Frameworx Metrics (numerator for)

• $ Cost of Customer Management per Customer Request
• % Cost of Customer Management, of Opex
• % Cost of Customer Management, of Revenue

Issues

• Metrics 13.0 Modification

Frameworx Domains

• Customer Domain