Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost
Capability: BIL
Last Used:
Long FxMetric ID: B-OE-1b
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: % Bills Requiring Manual Intervention
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
operational efficiency of the billing process by assessing the number of bills requiring manual intervention relative to the total number of bills
Alt-Cat1: Operational Efficiency
Alt-Cat2: Billing
Alt-Cat3: Unit Cost
Category: Business Metric
Measurand: artifact.bill
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 219
Legacy Denominator Name: Total number of bills processed
Legacy Factor:
Legacy FxMetric ID: 87
Legacy Numerator FxMetric ID: 162
Legacy Numerator Name: Number of bills involving intervention
Legacy Prose Ratio: 162: Number of bills involving intervention / 219: Total number of bills processed
Number of bills requiring intervention / Total number of bills
This was created from the Frameworx 16.0 Model