Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Metric: % Bills Requiring Manual Intervention

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost

Capability: BIL

Last Used:

Long FxMetric ID: B-OE-1b

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: % Bills Requiring Manual Intervention

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

operational efficiency of the billing process by assessing the number of bills requiring manual intervention relative to the total number of bills

Alt-Cat1: Operational Efficiency

Alt-Cat2: Billing

Alt-Cat3: Unit Cost

Category: Business Metric

Measurand: artifact.bill

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 219

Legacy Denominator Name: Total number of bills processed

Legacy Factor:

Legacy FxMetric ID: 87

Legacy Numerator FxMetric ID: 162

Legacy Numerator Name: Number of bills involving intervention

Legacy Prose Ratio: 162: Number of bills involving intervention / 219: Total number of bills processed

Number of bills requiring intervention / Total number of bills

Business Metric % Bills Requiring Manual Intervention

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

Issues

Frameworx Domains


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:54