Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver:
Capability: CRM
Last Used:
Long FxMetric ID:
Reporting Detail:
Accuracy:
FxMetric UUID:
Responsibility: BMS
Capture Period:
Legacy Name: Total number of customer requests for the reporting period
Metric Special Name:
Metric Value Type:
Preferred:
Metric Type: Direct
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Number
Alt-Cat1:
Alt-Cat2:
Alt-Cat3:
Category: Measure
Measurand: occurrence.customer_request
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID:
Legacy Denominator Name:
Legacy Factor: INCL: Calls into the call centers, including outsourced call centers of the operators.; EXCL: Calls that are dropped while they are in the queue waiting to be answered. Customer requests that come in via other channels (e.g. store, email, IVR)
Legacy FxMetric ID: 230
Legacy Numerator FxMetric ID:
Legacy Numerator Name:
Legacy Prose Ratio:
This was created from the Frameworx 16.0 Model