Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver:
Capability: BIL
Last Used:
Long FxMetric ID:
Reporting Detail:
Accuracy:
FxMetric UUID:
Responsibility: BMS
Capture Period:
Legacy Name: Total number of customer initiated billing related contacts
Metric Special Name:
Metric Value Type:
Preferred:
Metric Type: Direct
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Number
Alt-Cat1:
Alt-Cat2:
Alt-Cat3:
Category: Measure
Measurand: occurrence.customer_contact
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID:
Legacy Denominator Name:
Legacy Factor: INCL: Inbound contacts (such as phone, email, and web contacts), including all billing and payment inquiries.; EXCL: Customer initiated changes: address changes, plan adjustments
Legacy FxMetric ID: 212
Legacy Numerator FxMetric ID:
Legacy Numerator Name:
Legacy Prose Ratio:
This was created from the Frameworx 16.0 Model