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Frameworx Metric: % Customers with SLA

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease customer risk -> increase customer satisfaction

Capability: ASR

Last Used:

Long FxMetric ID: A-CE-4b

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: % Of Customers With SLA

Metric Special Name:

Metric Value Type:

Preferred: High

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

customer experience of effectiveness of the Assurance process by assessing the ratio of customers with Service Level Agreements (SLAs), relative to the total number of customers

Alt-Cat1: Customer Experience

Alt-Cat2: Assurance

Alt-Cat3: Reliability

Category: Business Metric

Measurand: stakeholder.customer

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 231

Legacy Denominator Name: Total number of customers

Legacy Factor:

Legacy FxMetric ID: 60

Legacy Numerator FxMetric ID: 174

Legacy Numerator Name: Number of customers with SLAs

Legacy Prose Ratio: 174: Number of customers with SLAs / 231: Total number of customers

Number of customers with SLA/total number of customers

Business Metric % Customers with SLA

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:54