Measure # Minutes for All Customer Incidents, from Reported to Resolved

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver:

Capability: ASR

Last Used:

Long FxMetric ID:

Reporting Detail:

Accuracy:

FxMetric UUID:

Responsibility: BMS

Capture Period:

Legacy Name: Total elapsed time from customer incident reported until customer is informed of resolution

Metric Special Name:

Metric Value Type:

Preferred:

Metric Type: Direct

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Minute

Alt-Cat1:

Alt-Cat2:

Alt-Cat3:

Category: Measure

Measurand: occurrence.customer_incident

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID:

Legacy Denominator Name:

Legacy Factor: INCL: Incident capturing, technical resolution and customer notification; EXCL: Problem Report status inquiry queries

Legacy FxMetric ID: 208

Legacy Numerator FxMetric ID:

Legacy Numerator Name:

Legacy Prose Ratio:

Frameworx Metric: # Minutes for All Customer Incidents, from Reported to Resolved