Contents of Frameworx 16.0.0

List Issues

[1.0] Customer Life Cycle Level 0

• Buying
• Sharing
• Using

[1.1] Customer Life Cycle Level 1

• Be Aware
• Choose
• Consume
• Interact
• Leave
• Manage
• Pay
• Recommend
• Renew

[1.2] Customer Life Cycle Level 2

• Discontinue
• Enhance Selection
• Evaluate Value
• Feedback
• Gain Loyalty
• Get Help
• Learn
• Manage Profile/Service
• Observe
• Place Order
• React
• Receive Notification
• Receive
• Refer Product/Service
• Renew Contract
• Request Detail
• Request to Resolve
• Reserve
• Review Usage
• Select Product/Service
• Topup/Pay
• Use
• Verify or Dispute

[2] Federation

• Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld

[3.1] Frameworx 10 and before

• Add ITIL Descriptions
• Associate to L2 and Vertical L1
• Change Rating & Discounting to Charging
• Should this be Level 1, NOT Level 2?

[3.3] Frameworx 12.0

• Frameworx 12.0 Addition
• Frameworx Domain 12.0 Deleted

[3.5] Frameworx 13.0

• Metrics 13.0 Modification

[3.6] Frameworx 13.5

• Application Framework 13.5 Deletion
• Business Process Framework 13.5 Deletion

[3.7] Frameworx 14.0

• Information Framework 14.0 Addition

[3.8] Frameworx 14.5

• Business Process Framework 14.5 Modification

[5.1] Digital Disruption Design

• How do individual customer problems get handled?
• How do service-impacting customer problems get handled?
• In what ways will the customer be allowed to make changes to the service?
• Partner Management: What self-service features provided to the partners?
• What impact does this product have to retention and loyalty?
• Will there be self-service support for service or product

[5.2] Digital Disruption Implement

• Do you use Offer recommendation Engine? What customer characteristics do you consider
• Field work requirements (customer premise, outside plant, central office, etc.) and coordination with back-office works
• What customer type are we target ?
• What party are we targeting?
• Which sales channels will be driving the orders?
• Who is providing the feature (specification) ?

This was created from the Frameworx 16.0 Model