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Frameworx Metric: # Problem Reports per NOC FTE

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: increase productivity -> increase customer satisfaction; increase productivity -> decrease operating cost

Capability: ASR

Last Used:

Long FxMetric ID: A-OE-6a

Reporting Detail:

Accuracy:

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: NOC FTE Efficiency

Metric Special Name:

Metric Value Type:

Preferred: High

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Number

operational effectiveness of the NOC problem resolution process by measuring problems resolved relative to the number of NOC FTE's assigned to problem resolution

Alt-Cat1: Operational Efficiency

Alt-Cat2: Assurance

Alt-Cat3: Utilization

Category: Business Metric

Measurand: artifact.problem_report, stakeholder.employee.NOC_FTE

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 243

Legacy Denominator Name: Total number of NOC FTEs (Full Time Equivalent personnel) assigned to problem resolution tasks

Legacy Factor:

Legacy FxMetric ID: 74

Legacy Numerator FxMetric ID: 118

Legacy Numerator Name: Number of problems resolved to customer satisfaction in current period

Legacy Prose Ratio: 118: Number of problems resolved to customer satisfaction in current period / 243: Total number of NOC FTEs (Full Time Equivalent personnel) assigned to problem resolution tasks

Total Number of problem reports resolved / Total number of NOC FTEs working on problem resolution

Business Metric # Problem Reports per NOC FTE

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:53