Frameworx Metric: # Service Problems Resolved (2)

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver:

Capability: ASR

Last Used:

Long FxMetric ID:

Reporting Detail:

Accuracy:

FxMetric UUID:

Responsibility: BMS

Capture Period:

Legacy Name: Number of Service Problems resolved in period

Metric Special Name:

Metric Value Type:

Preferred:

Metric Type: Direct

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Number

Alt-Cat1:

Alt-Cat2:

Alt-Cat3:

Category: Measure

Measurand: artifact.service_problem

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID:

Legacy Denominator Name:

Legacy Factor: INCL: All repairs requiring service provider action to resolve, which were closed in the period; EXCL: Trouble tickets cleared with no fault found

Legacy FxMetric ID: 121

Legacy Numerator FxMetric ID:

Legacy Numerator Name:

Legacy Prose Ratio:

Measure # Service Problems Resolved (2)

Appears on these diagrams:

• $ Cost of Assurance per Service Problem Resolved

Frameworx Metrics (denominator for)

• $ Cost of Assurance per Service Problem Resolved

Issues

• Metrics 13.0 Modification

Frameworx Domains

• Resource Domain
• Service Domain