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Frameworx Metric: # Hours per Fulfillment Issue

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: increase productivity -> increase customer satisfaction; increase productivity -> decrease operating cost

Capability: FUL

Last Used:

Long FxMetric ID: F-OE-3b

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Mean Time To Handle Defects Or Rework From Order To Customer Acceptance

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Hour

operational effectiveness of the fulfillment process, and opportunities for savings, waste elimination, etc. by assessing the mean time to handle defects or rework within the fulfillment process by aggregating the elapsed time to handle defects or rework relative to the total number of defects or rework in the Fulfillment process from Order to Activation

Alt-Cat1: Operational Efficiency

Alt-Cat2: Fulfillment

Alt-Cat3: Defects, Waste, Rework

Category: Business Metric

Measurand: occurrence.fulfillment_issue

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 235

Legacy Denominator Name: Total number of Defect and Rework incidents

Legacy Factor:

Legacy FxMetric ID: 52

Legacy Numerator FxMetric ID: 134

Legacy Numerator Name: Aggregate elapsed time to resolve defects and rework during Order to Customer Acceptance for this SO

Legacy Prose Ratio: 134: Aggregate elapsed time to resolve defects and rework during Order to Customer Acceptance for this SO / 235: Total number of Defect and Rework incidents

Aggregate elapsed time to resolve defects and rework during Order to Customer Acceptance/Total number of Defect and Rework incidents

Business Metric # Hours per Fulfillment Issue

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:53