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Frameworx Metric: $ Cost of Customer Management per Customer Request

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease operating cost

Capability: CRM.VAL

Last Used:

Long FxMetric ID: CM-OE-1f

Reporting Detail:

Accuracy:

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Unit Cost Of Customer Management

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Currency (Adjusted for IMF PPP)

cost effectiveness of customer management by assessing the customer management cost per service offering unit. The metric is calculated from the total cost of Service Offering customer management as a function of the number of customer transactions of a Service Offering

Alt-Cat1: Customer Experience

Alt-Cat2: Customer Management

Alt-Cat3: Unit Cost

Category: Business Metric

Measurand: capability.customer_management, occurrence.customer_request

Metric Level:

Metric State: Active

Metric Topic:

Currency needs to be adapted for IMF PPP

Legacy Denominator FxMetric ID: 172

Legacy Denominator Name: Number of customer transactions for this SO

Legacy Factor:

Legacy FxMetric ID: 36

Legacy Numerator FxMetric ID: 204

Legacy Numerator Name: Total cost of SO Customer Management

Legacy Prose Ratio: 204: Total cost of SO Customer Management / 172: Number of customer transactions for this SO

Total cost of SO Customer Management / number of customer transactions for this SO

Business Metric $ Cost of Customer Management per Customer Request

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is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:53