Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease waiting time -> increase customer satisfaction
Capability: FUL
Last Used:
Long FxMetric ID: F-CE-2c
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: % Orders Delivered By Committed Date
Metric Special Name:
Metric Value Type:
Preferred: High
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
customer experience of effectiveness in fulfilling an order by assessing the number of service deliveries or activations by the committed date (CCD) relative to overall service deliveries or activations
Alt-Cat1: Customer Experience
Alt-Cat2: Fulfillment
Alt-Cat3: Time
Category: Business Metric
Measurand: artifact.order
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 250
Legacy Denominator Name: Total number of service deliveries or activations in the reporting period
Legacy Factor:
Legacy FxMetric ID: 39
Legacy Numerator FxMetric ID: 120
Legacy Numerator Name: Number of service deliveries or activations fulfilled before and until committed date
Legacy Prose Ratio: 120: Number of service deliveries or activations fulfilled before and until committed date / 250: Total number of service deliveries or activations in the reporting period
Number of service deliveries or activations delivered by customer committed date (CCD) / total number of service activations or deliveries
This was created from the Frameworx 16.0 Model