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Frameworx Metric: % Orders Delivered by Committed Date

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease waiting time -> increase customer satisfaction

Capability: FUL

Last Used:

Long FxMetric ID: F-CE-2c

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: % Orders Delivered By Committed Date

Metric Special Name:

Metric Value Type:

Preferred: High

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

customer experience of effectiveness in fulfilling an order by assessing the number of service deliveries or activations by the committed date (CCD) relative to overall service deliveries or activations

Alt-Cat1: Customer Experience

Alt-Cat2: Fulfillment

Alt-Cat3: Time

Category: Business Metric

Measurand: artifact.order

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 250

Legacy Denominator Name: Total number of service deliveries or activations in the reporting period

Legacy Factor:

Legacy FxMetric ID: 39

Legacy Numerator FxMetric ID: 120

Legacy Numerator Name: Number of service deliveries or activations fulfilled before and until committed date

Legacy Prose Ratio: 120: Number of service deliveries or activations fulfilled before and until committed date / 250: Total number of service deliveries or activations in the reporting period

Number of service deliveries or activations delivered by customer committed date (CCD) / total number of service activations or deliveries

Business Metric % Orders Delivered by Committed Date

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:55