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Frameworx Metric: # Hours per Order, from Ordering to Activation, by Process Type

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease waiting time -> increase customer satisfaction

Capability: FUL

Last Used:

Long FxMetric ID: F-OE-2b

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Order To Activation Time By Major Process

Metric Special Name:

Metric Value Type: Distribution

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Hour

time effectiveness of the fulfillment process by assessing the time from order to activation (Fulfillment Meta Process Blocks 2-5). The measured duration extends from the point when the customer places a confirmed order to the point where the customer accepts that their order has been satisfactorily filled, separated by stage of processing involved

Alt-Cat1: Operational Efficiency

Alt-Cat2: Fulfillment

Alt-Cat3: Time

Category: Business Metric

Measurand: artifact.order

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 165

Legacy Denominator Name: Number of completions accepted by the customer during the reporting period

Legacy Factor:

Legacy FxMetric ID: 50

Legacy Numerator FxMetric ID: 129

Legacy Numerator Name: Overall time from order to activation by process block ( Fulfillment Meta Process Blocks 2-5).

Legacy Prose Ratio: 129: Overall time from order to activation by process block ( Fulfillment Meta Process Blocks 2-5). / 165: Number of completions accepted by the customer during the reporting period

Overall Time from order to activation by Fulfillment Meta Process Block (Blocks 2-5) / Number of Successfully Activated Orders

Business Metric # Hours per Order, from Ordering to Activation, by Process Type

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:53