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Frameworx Metric: % Cost of SLA Management, of Revenue

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease operating cost

Capability: ASR.VAL

Last Used:

Long FxMetric ID: A-OE-1c

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Cost Of SLAs

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

cost efficiency of the SLA process for the Service Offering, by assessing the relative cost of SLA-related activity for the Service Offering against its overall revenue. The measured cost includes direct assurance costs and the appropriate allocation of other, or general, costs related to assurance within the Service Offering business. The measured revenue is after discounts

Alt-Cat1: Operational Efficiency

Alt-Cat2: Assurance

Alt-Cat3: Unit Cost

Category: Business Metric

Measurand: capability.sla_management

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 184

Legacy Denominator Name: SO Operating revenue

Legacy Factor:

Legacy FxMetric ID: 67

Legacy Numerator FxMetric ID: 192

Legacy Numerator Name: SO SLA Costs

Legacy Prose Ratio: 192: SO SLA Costs / 184: SO Operating revenue

SO SLA Costs / SO Revenue

Business Metric % Cost of SLA Management, of Revenue

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:54