Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease operating cost
Capability: ASR.VAL
Last Used:
Long FxMetric ID: A-OE-1c
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Cost Of SLAs
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
cost efficiency of the SLA process for the Service Offering, by assessing the relative cost of SLA-related activity for the Service Offering against its overall revenue. The measured cost includes direct assurance costs and the appropriate allocation of other, or general, costs related to assurance within the Service Offering business. The measured revenue is after discounts
Alt-Cat1: Operational Efficiency
Alt-Cat2: Assurance
Alt-Cat3: Unit Cost
Category: Business Metric
Measurand: capability.sla_management
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 184
Legacy Denominator Name: SO Operating revenue
Legacy Factor:
Legacy FxMetric ID: 67
Legacy Numerator FxMetric ID: 192
Legacy Numerator Name: SO SLA Costs
Legacy Prose Ratio: 192: SO SLA Costs / 184: SO Operating revenue
SO SLA Costs / SO Revenue
This was created from the Frameworx 16.0 Model