Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost
Capability: FUL
Last Used:
Long FxMetric ID: F-CE-4b
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: % Early Life Failure
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
Alt-Cat1: Customer Experience
Alt-Cat2: Fulfillment
Alt-Cat3: Reliability
Category: Business Metric
Measurand: occurrence.activation
Metric Level:
Metric State: Active
Metric Topic:
Restricted to the incident reports and activations for the service offering addressed in this study. For example if the service offering is residential Broadband, IPTV, VoIP, etc would be excluded.
Legacy Denominator FxMetric ID: 177
Legacy Denominator Name: Number of orders accepted by the customer during the reporting period
Legacy Factor:
Legacy FxMetric ID: 42
Legacy Numerator FxMetric ID: 168
Legacy Numerator Name: Number of customer accepted orders that fail with in the first 28 days
Legacy Prose Ratio: 168: Number of customer accepted orders that fail with in the first 28 days / 177: Number of orders accepted by the customer during the reporting period
Number of customer accepted orders that fail with in the first 28 days of service / Total number of customer accepted orders.
This was created from the Frameworx 16.0 Model