Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Metric: % Orders Failed With 28 Days

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost

Capability: FUL

Last Used:

Long FxMetric ID: F-CE-4b

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: % Early Life Failure

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

Alt-Cat1: Customer Experience

Alt-Cat2: Fulfillment

Alt-Cat3: Reliability

Category: Business Metric

Measurand: occurrence.activation

Metric Level:

Metric State: Active

Metric Topic:

Restricted to the incident reports and activations for the service offering addressed in this study. For example if the service offering is residential Broadband, IPTV, VoIP, etc would be excluded.

Legacy Denominator FxMetric ID: 177

Legacy Denominator Name: Number of orders accepted by the customer during the reporting period

Legacy Factor:

Legacy FxMetric ID: 42

Legacy Numerator FxMetric ID: 168

Legacy Numerator Name: Number of customer accepted orders that fail with in the first 28 days

Legacy Prose Ratio: 168: Number of customer accepted orders that fail with in the first 28 days / 177: Number of orders accepted by the customer during the reporting period

Number of customer accepted orders that fail with in the first 28 days of service / Total number of customer accepted orders.

Business Metric % Orders Failed With 28 Days

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

Issues

Frameworx Domains


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:55