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Frameworx Metric: % Customers Misaligned

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease revenue loss; decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost

Capability: TRA

Last Used:

Long FxMetric ID: G-RM-RA-DQd

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: RA

Capture Period: Month

Legacy Name: % Misaligned Customers

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID: RA-DQd

Units: Percent

Alt-Cat1: Revenue & Margin

Alt-Cat2: General

Alt-Cat3: Revenue Assurance - Data Quality

Category: Business Metric

Measurand: stakeholder.customer

Metric Level: Detail

Metric State: Active

Metric Topic:

This KPI considers customers that were included to reconciliation process (see RA-DQb) and found to be misaligned. This metrics gives an insight into the integration efficiency between various systems (BSS and Network).

Legacy Denominator FxMetric ID: 253

Legacy Denominator Name: Total number of SP customers

Legacy Factor:

Legacy FxMetric ID: 26

Legacy Numerator FxMetric ID: 241

Legacy Numerator Name: Total number of misaligned customers

Legacy Prose Ratio: 241: Total number of misaligned customers / 253: Total number of SP customers

Total Number of Misaligned Customers / Total Number of SP customers

Business Metric % Customers Misaligned

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:54