Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease revenue loss; decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost
Capability: TRA
Last Used:
Long FxMetric ID: G-RM-RA-DQd
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: RA
Capture Period: Month
Legacy Name: % Misaligned Customers
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID: RA-DQd
Units: Percent
Alt-Cat1: Revenue & Margin
Alt-Cat2: General
Alt-Cat3: Revenue Assurance - Data Quality
Category: Business Metric
Measurand: stakeholder.customer
Metric Level: Detail
Metric State: Active
Metric Topic:
This KPI considers customers that were included to reconciliation process (see RA-DQb) and found to be misaligned. This metrics gives an insight into the integration efficiency between various systems (BSS and Network).
Legacy Denominator FxMetric ID: 253
Legacy Denominator Name: Total number of SP customers
Legacy Factor:
Legacy FxMetric ID: 26
Legacy Numerator FxMetric ID: 241
Legacy Numerator Name: Total number of misaligned customers
Legacy Prose Ratio: 241: Total number of misaligned customers / 253: Total number of SP customers
Total Number of Misaligned Customers / Total Number of SP customers
This was created from the Frameworx 16.0 Model