Frameworx Metric: % Pre-paid Customers Erroneously Identified as Post-paid

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost

Capability: BIL

Last Used:

Long FxMetric ID: B-OE-3g

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: % Pre-paid Subscribers Erroneously Identified As Post-paid

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

Alt-Cat1: Operational Efficiency

Alt-Cat2: Billing

Alt-Cat3: Defects, Waste, Rework

Category: Business Metric

Measurand: stakeholder.customer

Metric Level:

Metric State: Active

Metric Topic:

This is equivalent to the number of exceptions where Originating Intelligent Control Key (OICK) flag in Home Location Register (HLR) was different to Billing / Total subscribers on HLR. Note that the value of this metric is NA when the service provider does not have any pre-paid subscribers.

Legacy Denominator FxMetric ID: 199

Legacy Denominator Name: The total number of subscribers in the capture period

Legacy Factor:

Legacy FxMetric ID: 102

Legacy Numerator FxMetric ID: 111

Legacy Numerator Name: Number of pre-paid subscribers who are erroneously identified as post-paid.Do not submit data for this metric if the service provider does not have any pre-paid subscribers.

Legacy Prose Ratio: 111: Number of pre-paid subscribers who are erroneously identified as post-paid.Do not submit data for this metric if the service provider does not have any pre-paid subscribers. / 199: The total number of subscribers in the capture period

Number of pre-paid subscribers who are erroneously identified as post-paid / total number of subscribers

Business Metric % Pre-paid Customers Erroneously Identified as Post-paid

Appears on these diagrams:

• % Pre-paid Customers Erroneously Identified as Post-paid
• B-OE

is a more detailed diagram for the

• % Pre-paid Customers Erroneously Identified as Post-paid

Frameworx Metrics (numerator)

• # Pre-paid Customers Erroneously Identified as Post-paid

Frameworx Metrics (denominator)

• # Customers

Issues

• Metrics 13.0 Modification

Frameworx Domains

• Customer Domain