Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost
Capability: ASR
Last Used:
Long FxMetric ID: A-CE-4c
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Percentage Of Problems Reported By Customers
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
customer experience perception of effectiveness of the Assurance process by assessing the ratio of customer reported problems, relative to the total number of problems reported
Alt-Cat1: Customer Experience
Alt-Cat2: Assurance
Alt-Cat3: Reliability
Category: Business Metric
Measurand: artifact.problem_report
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 247
Legacy Denominator Name: Total number of problems reported during the measurement period
Legacy Factor:
Legacy FxMetric ID: 61
Legacy Numerator FxMetric ID: 116
Legacy Numerator Name: Number of problems reported by CUSTOMERS during the measurement period
Legacy Prose Ratio: 116: Number of problems reported by CUSTOMERS during the measurement period / 247: Total number of problems reported during the measurement period
Total Number of problems reported by CUSTOMERS / Total Number of Problems Reported
This was created from the Frameworx 16.0 Model