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Frameworx Metric: % Problem Reports from Customers

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost

Capability: ASR

Last Used:

Long FxMetric ID: A-CE-4c

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Percentage Of Problems Reported By Customers

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

customer experience perception of effectiveness of the Assurance process by assessing the ratio of customer reported problems, relative to the total number of problems reported

Alt-Cat1: Customer Experience

Alt-Cat2: Assurance

Alt-Cat3: Reliability

Category: Business Metric

Measurand: artifact.problem_report

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 247

Legacy Denominator Name: Total number of problems reported during the measurement period

Legacy Factor:

Legacy FxMetric ID: 61

Legacy Numerator FxMetric ID: 116

Legacy Numerator Name: Number of problems reported by CUSTOMERS during the measurement period

Legacy Prose Ratio: 116: Number of problems reported by CUSTOMERS during the measurement period / 247: Total number of problems reported during the measurement period

Total Number of problems reported by CUSTOMERS / Total Number of Problems Reported

Business Metric % Problem Reports from Customers

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:55