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Frameworx Metric: # SLA Violations per SLA

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost

Capability: ASR

Last Used:

Long FxMetric ID: A-CE-6a

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: % Of SLA Violations

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

customer experience perception of service quality by assessing the number of SLA violations relative to the total number of SLAs

Alt-Cat1: Customer Experience

Alt-Cat2: Assurance

Alt-Cat3: Ease of Doing Business

Category: Business Metric

Measurand: occurrence.sla_violation, artifact.sla

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 251

Legacy Denominator Name: Total number of SLAs

Legacy Factor:

Legacy FxMetric ID: 63

Legacy Numerator FxMetric ID: 123

Legacy Numerator Name: Number of SLA violation incidents

Legacy Prose Ratio: 123: Number of SLA violation incidents / 251: Total number of SLAs

Number of SLA violation incidents / Total Number of SLAs

Business Metric # SLA Violations per SLA

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:53