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Frameworx Metric: # Minutes per Service Problem Resolution

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: increase productivity -> increase customer satisfaction; increase productivity -> decrease operating cost

Capability: ASR

Last Used:

Long FxMetric ID: A-OE-2a

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Service Problem Resolution Time

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Minute

time efficiency of the SLA process for the Service Offering, by assessing the aggregate time to resolve Service Offering service problems relative to the number of closed problem reports

Alt-Cat1: Operational Efficiency

Alt-Cat2: Assurance

Alt-Cat3: Time

Category: Business Metric

Measurand: artifact.service_problem

Metric Level:

Metric State: Active

Metric Topic:

See the Counting Rules tab for more information on how Problem Reports are counted to ensure consistency among participants

Legacy Denominator FxMetric ID: 113

Legacy Denominator Name: Number of Problem Reports closed within period

Legacy Factor:

Legacy FxMetric ID: 69

Legacy Numerator FxMetric ID: 135

Legacy Numerator Name: Aggregate time for all Problem Reports (opened by customer or alarmed) to service restored

Legacy Prose Ratio: 135: Aggregate time for all Problem Reports (opened by customer or alarmed) to service restored / 113: Number of Problem Reports closed within period

Aggregate time to resolve SO service problems for Assurance Meta Process Blocks (1-4) inclusive / number of closed problem reports

Business Metric # Minutes per Service Problem Resolution

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:53