Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver:
Capability: CRM
Last Used:
Long FxMetric ID: CM-CE-3b
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Distribution Of Customer Requests
Metric Special Name:
Metric Value Type: Distribution
Preferred:
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
customer experience of effectiveness by assessing the distribution of topic requests (complaint, inquiry and change) relative to the total number of requests
Alt-Cat1: Customer Experience
Alt-Cat2: Customer Management
Alt-Cat3: Usability
Category: Business Metric
Measurand: occurrence.customer_request
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 227
Legacy Denominator Name: Total number of customer contacts
Legacy Factor:
Legacy FxMetric ID: 32
Legacy Numerator FxMetric ID: 169
Legacy Numerator Name: Number of customer contacts per Category
Legacy Prose Ratio: 169: Number of customer contacts per Category / 227: Total number of customer contacts
Number of customer contacts per Category /Total number of contacts
This was created from the Frameworx 16.0 Model