Measure $ Cost of SLA Management

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver:

Capability: ASR

Last Used:

Long FxMetric ID:

Reporting Detail:

Accuracy:

FxMetric UUID:

Responsibility: BMS

Capture Period:

Legacy Name: SO SLA Costs

Metric Special Name:

Metric Value Type:

Preferred:

Metric Type: Direct

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Currency

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Alt-Cat2:

Alt-Cat3:

Category: Measure

Measurand: capability.sla_management

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID:

Legacy Denominator Name:

Legacy Factor: INCL: SLA administrative labor (salary, taxes, benefits and outsourced labor) + Other allocated for SLA admin (Building, Power, IT,...) + Customer rebates for SLA violations. This includes the cost of maintaining the systems used by this process area, bu

Legacy FxMetric ID: 192

Legacy Numerator FxMetric ID:

Legacy Numerator Name:

Legacy Prose Ratio:

Measure $ Cost of SLA Management

Frameworx Metric: $ Cost of SLA Management

Measure $ Cost of SLA Management

Appears on these diagrams:

Frameworx Metrics (numerator for)

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Frameworx Domains