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Frameworx Metric: % Customers Lost

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: increase marketshare

Capability: CRM

Last Used:

Long FxMetric ID: G-RM-5b

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Customers Lost

Metric Special Name: Churn Rate

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

Service Offering revenue efficiency by assessing the number of Service Offering customers lost against total number of customers for that Service Offering

Alt-Cat1: Revenue & Margin

Alt-Cat2: General

Alt-Cat3: Customer Constancy

Category: Business Metric

Measurand: stakeholder.customer

Metric Level:

Metric State: Active

Metric Topic:

gross churn = (default) churn = customers lost

Legacy Denominator FxMetric ID: 232

Legacy Denominator Name: Total Number of customers for that SO at start of month in question

Legacy Factor:

Legacy FxMetric ID: 9

Legacy Numerator FxMetric ID: 182

Legacy Numerator Name: SO Number of Lost Customers

Legacy Prose Ratio: 182: SO Number of Lost Customers / 232: Total Number of customers for that SO at start of month in question

Number of Customers Lost / Total Number of Customers

Business Metric % Customers Lost

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:54