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Frameworx Metric: Net Promoter Score, Relational (NPS-R) (2)

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver:

Capability: EXP

Last Used:

Long FxMetric ID:

Reporting Detail:

Accuracy:

FxMetric UUID:

Responsibility: BMS

Capture Period:

Legacy Name:

Metric Special Name:

Metric Value Type:

Preferred:

Metric Type: Formula

State:

Entry Date: 12/15/2012

Short Metric ID:

Units: Percent

Alt-Cat1:

Alt-Cat2:

Alt-Cat3:

Category: Measure

Measurand: stakeholder.customer

Metric Level:

Metric State: Active

Metric Topic:

% of promoters (9-10 in likely to recommend scale) - % or detractors (0-6 in likely to recommend scale)

Legacy Denominator FxMetric ID:

Legacy Denominator Name:

Legacy Factor: INCL: % of promoters and % of detractors according to standard NPS definition for relational (brand based) measure; EXCL: Transactional NPS, collected at the end of a customer contact

Legacy FxMetric ID: 280

Legacy Numerator FxMetric ID:

Legacy Numerator Name:

Legacy Prose Ratio: N/A

% of promoters (9-10 in likely to recommend scale) - % or detractors (0-6 in likely to recommend scale)

Measure Net Promoter Score, Relational (NPS-R) (2)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 23:01