Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver:
Capability: EXP
Last Used:
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Reporting Detail:
Accuracy:
FxMetric UUID:
Responsibility: BMS
Capture Period:
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Metric Value Type:
Preferred:
Metric Type: Formula
State:
Entry Date: 12/15/2012
Short Metric ID:
Units: Percent
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Alt-Cat3:
Category: Measure
Measurand: stakeholder.customer
Metric Level:
Metric State: Active
Metric Topic:
% of promoters (9-10 in likely to recommend scale) - % or detractors (0-6 in likely to recommend scale)
Legacy Denominator FxMetric ID:
Legacy Denominator Name:
Legacy Factor: INCL: % of promoters and % of detractors according to standard NPS definition for relational (brand based) measure; EXCL: Transactional NPS, collected at the end of a customer contact
Legacy FxMetric ID: 280
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Legacy Prose Ratio: N/A
% of promoters (9-10 in likely to recommend scale) - % or detractors (0-6 in likely to recommend scale)
This was created from the Frameworx 16.0 Model