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Frameworx Metric: % Problem Reports Resolved by Due Date

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost

Capability: ASR

Last Used:

Long FxMetric ID: A-CE-2c

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: % Of Problems Resolved By Due Date

Metric Special Name:

Metric Value Type:

Preferred: High

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

customer experience of effectiveness in resolving faults or other incidents that impact on an agreed provided service by comparing the number of problems resolved to customer satisfaction by the committed date to the total number of problems occurring during the reporting period

Alt-Cat1: Customer Experience

Alt-Cat2: Assurance

Alt-Cat3: Time

Category: Business Metric

Measurand: artifact.problem_report

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 246

Legacy Denominator Name: Total number of problems occurring during the reporting period

Legacy Factor:

Legacy FxMetric ID: 58

Legacy Numerator FxMetric ID: 117

Legacy Numerator Name: Number of problems resolved to customer satisfaction by committed date

Legacy Prose Ratio: 117: Number of problems resolved to customer satisfaction by committed date / 246: Total number of problems occurring during the reporting period

Number of problems resolved to customer satisfaction by committed date / total number of problems occurring during the reporting period

Business Metric % Problem Reports Resolved by Due Date

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is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:55