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Frameworx Metric: # Hours per Order, from Ordering to Activation

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease waiting time -> increase customer satisfaction

Capability: FUL

Last Used:

Long FxMetric ID: F-OE-2a

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Mean Time Order To Activation

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Hour

effectiveness of the fulfillment process by measuring the mean time from order to activation for the core fulfillment process.. The measured duration extends from the point when the customer places a confirmed order to the point where the customer accepts that their order has been satisfactorily filled

Alt-Cat1: Operational Efficiency

Alt-Cat2: Fulfillment

Alt-Cat3: Time

Category: Business Metric

Measurand: artifact.order

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 165

Legacy Denominator Name: Number of completions accepted by the customer during the reporting period

Legacy Factor:

Legacy FxMetric ID: 49

Legacy Numerator FxMetric ID: 140

Legacy Numerator Name: Aggregate time from Order Date to Customer Acceptance closed for this SO

Legacy Prose Ratio: 140: Aggregate time from Order Date to Customer Acceptance closed for this SO / 165: Number of completions accepted by the customer during the reporting period

Aggregate time from Order Date to Customer Acceptance for this SO /Total number of customer accepted orders

Business Metric # Hours per Order, from Ordering to Activation

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is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:53