Frameworx Metric: % Customer Payments Received Electronically

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: increase productivity -> increase customer satisfaction; increase productivity -> decrease operating cost

Capability: BIL

Last Used:

Long FxMetric ID: B-CE-1d

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: % e-Payments Received

Metric Special Name:

Metric Value Type:

Preferred: High

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

customer experience comfort in the uptake of electronically paid bills relative to the total number of bills issued

Alt-Cat1: Customer Experience

Alt-Cat2: Billing

Alt-Cat3: Access

Category: Business Metric

Measurand: occurrence.customer_payment

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 217

Legacy Denominator Name: Total number of bills issued

Legacy Factor:

Legacy FxMetric ID: 78

Legacy Numerator FxMetric ID: 218

Legacy Numerator Name: Total number of bills paid electronically

Legacy Prose Ratio: 218: Total number of bills paid electronically / 217: Total number of bills issued

Number of bills paid electronically / Total number of bills issued

Business Metric % Customer Payments Received Electronically

Appears on these diagrams:

• % Customer Payments Received Electronically
• B-CE

is a more detailed diagram for the

• % Customer Payments Received Electronically

Frameworx Metrics (numerator)

• # Bills Paid Electronically

Frameworx Metrics (denominator)

• # Bills Issued (2)

Issues

• Metrics 13.0 Modification

Frameworx Domains

• Customer Domain