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Frameworx Metric: # Hours per Bill Processing Fault Resolution

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease process time -> decrease time to revenue; decrease process time -> decrease operating cost

Capability: BIL

Last Used:

Long FxMetric ID: B-OE-2f

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Time Taken To Resolve Major Bill Processing Faults

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Hour

average time taken to resolve major Billing Process outages during the capture period

Alt-Cat1: Operational Efficiency

Alt-Cat2: Billing

Alt-Cat3: Time

Category: Business Metric

Measurand: occurrence.bill_processing_fault

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 214

Legacy Denominator Name: Total number of billing process outage resolutions

Legacy Factor:

Legacy FxMetric ID: 95

Legacy Numerator FxMetric ID: 144

Legacy Numerator Name: Aggregate Time to resolve Billing Process Outages in Meta Process blocks (1-3)

Legacy Prose Ratio: 144: Aggregate Time to resolve Billing Process Outages in Meta Process blocks (1-3) / 214: Total number of billing process outage resolutions

Aggregate Time to resolve Billing Process Outages in Meta Process blocks (1-3) /total number of Billing Process outage resolutions.

Business Metric # Hours per Bill Processing Fault Resolution

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Metrics (numerator)

Frameworx Metrics (denominator)

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:52