Frameworx Information: Customer ABE

Alternate Name: Customer Domain::Customer ABE::::

Category: [1] ABE

Description

Is the focus for the Customer domain. Customer data is the enterprise’s knowledge of the customer and accounts held by a customer.

[1] ABE Customer ABE

Issues

• Information Framework 12.0 Addition
• Information Framework 12.5 Modification

Appears on these diagrams:

• Customer ABE
• Information Framework (SID) Level 0
• Mapping eTOM Retention and Loyalty
• Mapping eTOM Selling to MM & Corporate Sales Management
• Mapping TAM Bill Calculation
• Mapping TAM Bill Format / Render - Detailed
• Mapping TAM Billing Account Management
• Mapping TAM Billing Events Management
• Mapping TAM Billing Inquiry, Dispute & Adjustment
• Mapping TAM Campaign Management
• Mapping TAM Collection Management
• Mapping TAM Customer Information Management
• Mapping TAM Receivables Management
• Mapping TAM Voucher Management
• System Flow: Billing

is a more detailed diagram for the

• Customer ABE

Frameworx Processes (Secondary SID to eTOM)

• Bill Inquiry Handling
• Bill Invoice Management
• Charging
• Enable Retention & Loyalty
• Manage Billing Events

Frameworx Processes (Primary SID to eTOM)

• Bill Payments & Receivables Management
• Charging
• Selling

Frameworx Domains

• Customer Domain

Frameworx Applications (Primary SID to TAM)

• Billing Account Management
• Receivables Management

Frameworx Applications (Secondary SID to TAM)

• Bill Calculation
• Bill Format / Render
• Billing Events Management
• Billing Inquiry, Dispute & Adjustment Management
• Campaign Management (Deleted)
• Collection Management
• Customer Insight Management
• Transactional Document Production