Frameworx Application: Billing Inquiry, Dispute & Adjustment Management

Category: (1) TAM Application Type

Application Identifier: 5.10

Maturity Level: 4

Overview

This is a front end application for managing billing inquiries, disputes, and adjustments. Billing inquiries are provided by Bill Calculation. Open dispute cases can be handled by Case Management system or internally. The financial activities are performed by Receivables Management.

Functionality

Application functionality includes:

• Handling of billing inquiries, including the ability to view billing account and financial information.

• Handling of disputed charges, including the opening, managing, tracking, and resolution of the dispute, which may include an adjustment.

Supported Business Services

(1) TAM Application Type Billing Inquiry, Dispute & Adjustment Management

Appears on these diagrams:

• 5. Customer Management Domain
• 5.10 Billing Inquiry, Dispute & Adjustment Management
• Frameworx Application Diagram
• Mapping TAM Billing Inquiry, Dispute & Adjustment
• System Flow: Billing

is a more detailed diagram for the

• 5.10 Billing Inquiry, Dispute & Adjustment Management

Frameworx Processes (Automated TAM to eTOM)

• Bill Inquiry Handling

Frameworx Information (Secondary TAM to SID)

• Applied Customer Billing Rate ABE
• Customer ABE
• Customer Bill ABE
• Customer Bill Collection ABE
• Customer Interaction ABE
• Customer Problem ABE
• Customer Service Level Agreement ABE
• Product ABE
• Product Specification ABE
• Product Usage ABE
• Service Usage ABE

Issues

• Receive Notification
• Verify or Dispute

Frameworx Domains (Horizontal)

• Customer Domain

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