Frameworx Process: Bill Payments & Receivables Management

Category: (2) eTOM Process Type

Process Identifier: 1.3.10

Original Process Identifier: 1.1.1.11

Maturity Level: 4

Description

Ensure that enterprise revenue is collected through pre-established collection channels and put in place procedures to recover past due payments.

Extended Description

The purpose of the Bill Payments & Receivables Management processes is to ensure that enterprise revenue is collected through pre-established collection channels and put in place procedures to recover past due payments. These processes are responsible for managing customer’s billing account, processing their payments, performing payment collections and monitoring the status of the account balance. These processes are responsible for, but not limited to: • Establishment and management of customer payment processes and channels; • Establishment and management of debt collection processes • Establishment and management of third party arrangements to support collection and recovery of past due payments.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Bill Payments & Receivables Management

Appears on these diagrams:

• 1.3. Customer Management Domain
• 1.3.10 Bill Payments & Receivables Management
• Business Process Framework Level 1 Overview - START HERE
• Business Process Framework Level 1 Overview - START HERE backup
• Business Process Framework Top level Domain Only
• Mapping TAM Billing Account Management
• Mapping TAM Collection Management
• Mapping TAM Receivables Management
• System Flow: Billing

is a more detailed diagram for the

• 1.3.10 Bill Payments & Receivables Management

Frameworx Information (Primary eTOM to SID)

• Customer ABE
• Customer Bill Collection ABE

Frameworx Information (Secondary eTOM to SID)

• Customer Bill ABE
• Customer Interaction ABE
• Customer Order ABE
• Customer Service Level Agreement ABE
• Product ABE

Frameworx Applications (Automated eTOM to TAM)

• Billing Account Management
• Collection Management
• Receivables Management

Issues

• Any impact to customer payment channels and processes?
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Design Digital Services
• eHealth View
• How can the customer inquire about their bill?
• Is the feature (specification) value add or revenue generating?
• Monetize Services
• Topup/Pay
• What are the rules around MACD, rollbacks?
• What order volumes are expected (over time)?

Frameworx Applications (Partial eTOM to TAM)

• Billing Account Management
• Collection Management
• Receivables Management

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