Frameworx Application: Transactional Document Production

Category: (1) TAM Application Type

Application Identifier: 5.2

Maturity Level: 4

Overview

Transactional Document Production applications can be used in the telecommunications activities that require bills, invoices, letters and statements to be created for subscribers. It can be deployed by any organization that provides these services.

Transactional Document Production applications can process numeric, text and image content into print-ready and web-ready streams that can be reproduced using a predefined template on a variety of media. For instance, telecommunications companies can process data from a billing system into standard industry print streams to produce paper bills.

Functionality

A Transactional Document Production system has the following features:

• Transactional Document Formatter – used to develop a transactional document such as a bill or letter by specifying the format template, the data input source specification, and the associated runtime rules that ties the data input to the format template.

• Transactional Document Generator - processes extract files provided by other modules (typically Billing) to produce an intermediate data format.

• Document Archiving – used to store compressed transactional document for future retrieval e.g. by customer care, self care or reprint.

• Document Delivery – This is the final runtime executable that creates the desired print, web, PDF, XML or ASCII print files from the document production engine.

Supported Business Services

Consumed Contracts

• Billing application

• Receivables Management

• Customer Information Management

• Campaign Management

• Order Management

• Selling

• Collections Management

Exposed Contracts

• Document print fulfillment

• Electronic Bill Presentment and Payment (EBPP)

• CSR

• External Electronic Data Processing (EEDP)

• Email systems

• External offline storage systems

(1) TAM Application Type Transactional Document Production

Appears on these diagrams:

• 5. Customer Management Domain
• 5.2 Transactional Document Production
• Frameworx Application Diagram
• Mapping eTOM Marketing Fulfillment Response - Detailed
• Mapping eTOM Marketing Fulfillment Response
• Mapping Index
• Mapping TAM Bill Format / Render - Detailed
• System Flow: Billing

is a more detailed diagram for the

• 5.2 Transactional Document Production

Frameworx Processes (Automated TAM to eTOM)

• Bill Invoice Management
• Bill Invoice Management
• Create Customer Bill Invoice
• Produce & Distribute Bill

Frameworx Processes (Partial TAM to eTOM)

• Bill Invoice Management
• Marketing Fulfillment Response [DELETED]

Frameworx Information (Primary TAM to SID)

• Customer Bill ABE
• Marketing Campaign ABE

Frameworx Information (Secondary TAM to SID)

• Contact_Lead_Prospect ABE
• Customer ABE
• Customer Bill ABE
• Location ABE
• Product Offering ABE

Frameworx Domains (Horizontal)

• Customer Domain

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