Frameworx Application: Collection Management

Category: (1) TAM Application Type

Application Identifier: 5.14

Maturity Level: 4

Overview

The Collections Management application provides necessary functionality to manage customer accounts where there is an outstanding balance. It allows handling of each account individually, based on customer value and financial history using configurable policies. The collection management application supports the collection lifecycle activities including: collection decision making, selection of collection policy, collection execution - automating the collection treatment flow, monitoring the collection process and collection settlement negotiation. The collection application keeps track of collection status and history.

The collections treatment flow can perform a number of activities including issuance of treatment notices and collection letters.

Functionality

Collections Management functionality includes:

• Collection policy definition and configuration for overdue accounts

• Collection policy execution and monitoring for overdue accounts

• Collection settlement negotiation

• Full visibility to the customer’s collection status and history

Supported Business Services

• Billing

• Customer Information Management

• Order Management

• Issue Service Management / Activation / Provisioning requests via customer management

• External Credit Bureau Databases

• Accounts Receivable

• Predictive Dialers

• Collection Agencies

• Collectors

(1) TAM Application Type Collection Management

Appears on these diagrams:

• 5. Customer Management Domain
• 5.14 Collection Management
• Frameworx Application Diagram
• Mapping TAM Collection Management
• System Flow: Billing

is a more detailed diagram for the

• 5.14 Collection Management

Frameworx Processes (Automated TAM to eTOM)

• Bill Payments & Receivables Management
• Manage Customer Debt Collection
• Manage Customer Debt Collection

Frameworx Processes (Partial TAM to eTOM)

• Bill Payments & Receivables Management

Frameworx Information (Primary TAM to SID)

• Customer Bill Collection ABE

Frameworx Information (Secondary TAM to SID)

• Customer ABE
• Customer Bill ABE
• Customer Interaction ABE
• Product ABE

Frameworx Domains (Horizontal)

• Customer Domain

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