Category: (2) eTOM Process Type
Process Identifier: 1.3.9
Original Process Identifier: 1.1.1.10
Maturity Level: 4
Ensure the bill invoice is created, physically and/or electronically produced and distributed to customers, and that the appropriate taxes, discounts, adjustments, rebates and credits for the products and services delivered to customers have been applied.
Bill Invoice Management processes ensure the bill invoice is created, physically and/or electronically produced and distributed to customers, and that the appropriate taxes, discounts, adjustments, rebates and credits for the products and services delivered to customers have been applied. These processes are accountable for assuring that enterprise revenue is billed and invoices delivered appropriately to customers. These processes are responsible for, but not limited to: • Establishment and application of taxes and charges to the services delivered to customers; • Application of the adjustment (adjustment decision done in Bill Inquiry Handling); • Creation of accurate bill invoices including all adjustments, rebates, discounts, credits, etc. • Production & distribution of bill in physical and/or electronic form to customers in accordance with the billing cycle; • Forecasting of physical resources associated with bill production, such as paper and envelope quantities; • Alignment and management of promotional material insertion into distributed bills • Establishment and management of third party arrangements to support bill invoice generation, production and distribution.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model