Frameworx Information: Customer Bill Collection ABE

Alternate Name: Customer Domain::Customer Bill Collection ABE::::

Category: [1] ABE

Description

Handles credit violations, actions for overdue debts, and facility billing audits.

[1] ABE Customer Bill Collection ABE

Issues

• Information Framework 12.0 Addition
• Information Framework 12.5 Modification

Appears on these diagrams:

• Customer Bill Collection ABE
• Information Framework (SID) Level 0
• Mapping eTOM Retention and Loyalty
• Mapping TAM Billing Inquiry, Dispute & Adjustment
• Mapping TAM Collection Management
• Mapping TAM Receivables Management
• System Flow: Billing

is a more detailed diagram for the

• Customer Bill Collection ABE

Frameworx Processes (Secondary SID to eTOM)

• Bill Inquiry Handling
• Enable Retention & Loyalty

Frameworx Processes (Primary SID to eTOM)

• Bill Payments & Receivables Management

Frameworx Domains

• Customer Domain

Frameworx Applications (Primary SID to TAM)

• Collection Management

Frameworx Applications (Secondary SID to TAM)

• Billing Inquiry, Dispute & Adjustment Management
• Customer Insight Management
• Receivables Management