Frameworx Information: Customer Service Level Agreement ABE

Alternate Name: Customer Domain::Customer Service Level Agreement ABE::::

Category: [1] ABE

Description

Is a special case of the Service Level Agreement ABE where an involved party in the agreement is a Customer. See the Agreement ABE in the Common Business Entity Domain for details.

[1] ABE Customer Service Level Agreement ABE

Issues

• Information Framework 12.0 Addition
• Information Framework 12.5 Modification

Appears on these diagrams:

• Customer Service Level Agreement ABE
• Information Framework (SID) Level 0
• Mapping eTOM Retention and Loyalty
• Mapping eTOM Selling to MM & Corporate Sales Management
• Mapping TAM Bill Calculation
• Mapping TAM Billing Account Management
• Mapping TAM Billing Inquiry, Dispute & Adjustment
• System Flow: Billing

is a more detailed diagram for the

• Customer Service Level Agreement ABE

Frameworx Processes (Secondary SID to eTOM)

• Bill Inquiry Handling
• Bill Invoice Management
• Bill Payments & Receivables Management
• Enable Retention & Loyalty
• Selling

Frameworx Domains

• Customer Domain

Frameworx Applications (Secondary SID to TAM)

• Bill Calculation
• Billing Account Management
• Billing Inquiry, Dispute & Adjustment Management
• Customer Insight Management