Frameworx Information: Customer Problem ABE

Alternate Name: Customer Domain::Customer Problem ABE:

Category: [1] ABE

Description

Focuses on technical assistance and problem handling for customers.

[1] ABE Customer Problem ABE

Issues

• Information Framework 12.0 Addition
• Information Framework 12.5 Modification
• Information Framework 13.0 Deletion
• Information Framework 14.0 Modification

Appears on these diagrams:

• Customer Problem ABE
• Information Framework (SID) Level 0
• Mapping eTOM Retention and Loyalty
• Mapping TAM Billing Inquiry, Dispute & Adjustment
• System Flow: Billing

is a more detailed diagram for the

• Customer Problem ABE

Frameworx Processes (Secondary SID to eTOM)

• Bill Inquiry Handling
• Enable Retention & Loyalty

Frameworx Domains

• Customer Domain

Frameworx Applications (Secondary SID to TAM)

• Billing Inquiry, Dispute & Adjustment Management
• Customer Insight Management