Frameworx Information: Customer Interaction ABE

Alternate Name: Customer Domain::Customer Interaction ABE::::

Category: [1] ABE

Description

Represents communications with customers, and the translation of customer requests and inquiries into appropriate “events” such as the creation of an customer order, the creation of a customer bill inquiry, or the creation of a customer problem.

[1] ABE Customer Interaction ABE

Issues

• Information Framework 12.0 Addition
• Information Framework 12.5 Modification

Appears on these diagrams:

• Customer Interaction ABE
• Information Framework (SID) Level 0
• Mapping eTOM Retention and Loyalty
• Mapping eTOM Selling to MM & Corporate Sales Management
• Mapping TAM Billing Account Management
• Mapping TAM Billing Inquiry, Dispute & Adjustment
• Mapping TAM Collection Management
• Mapping TAM Customer Information Management
• System Flow: Billing

is a more detailed diagram for the

• Customer Interaction ABE

Frameworx Processes (Secondary SID to eTOM)

• Bill Inquiry Handling
• Bill Payments & Receivables Management
• Enable Retention & Loyalty
• Selling

Frameworx Processes (Primary SID to eTOM)

• Customer Interface Management

Frameworx Domains

• Customer Domain

Frameworx Applications (Primary SID to TAM)

• Customer Insight Management

Frameworx Applications (Secondary SID to TAM)

• Billing Account Management
• Billing Inquiry, Dispute & Adjustment Management
• Collection Management